Terms of Service

Last Updated: September 14, 2026

1. Introduction & Acceptance of Terms

Welcome to Doughy, a product of Secondly Homes LLC (doing business as “Secondly”) (“Company,” “we,” “our,” “us”). By using, visiting, or interacting with any of our services — including the Doughy mobile and web application — you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

These Terms of Service constitute a legally binding agreement between you and Secondly Homes LLC regarding your use of our services. If you do not agree with any part of these terms, please do not use our services.

You must be at least 18 years of age to use our services. By accessing or using our services, you represent and warrant that you are at least 18 years of age.

2. Description of Services

Doughy is a mobile and web application for real estate investors and landlords to manage deals, properties, contacts, leads, portfolios, and rental operations. Features include AI-powered analysis, call coaching, CRM, SMS communications, call recording and transcription, automated briefings, draft message generation, and approval workflows.

3. User Accounts

To use our services, you must register for an account. You agree to:

• Provide accurate and complete registration information.

• Maintain the security of your account credentials and not share them with others.

• Notify us immediately of any unauthorized access to your account.

• Accept responsibility for all activities that occur under your account.

Each person may maintain only one account. We reserve the right to suspend or terminate accounts that violate these terms.

Support access to your workspace

Our support staff may open your workspace to investigate a problem you have raised with us, to address a security incident or suspected fraud, or where the law requires it. These sessions are read-only, end automatically after 30 minutes, and we record who opened each one and why.

We use this access only for the reason the session was opened. We do not use it to develop products, to train models, or for marketing.

4. SMS/Text Messaging Terms

By creating an account, providing your phone number, and consenting to receive text messages, you agree to receive text messages from Doughy by Secondly Homes — the sender name shown on every message we send — related to our services. Secondly Homes LLC is the legal entity behind it.

How We Collect Consent

Consent to receive SMS messages is collected through multiple channels:

• You message us first: when someone calls or texts one of our numbers, we reply in the same conversation. Our first reply tells you how to stop — reply STOP at any time.

• Web forms: five of them, each carrying the same optional box, unticked by default, and each able to be submitted without it — the public contact form at rent.doughy.app/contact, and, on every listing, the inquiry, the tour request, the pre-application and the application. Someone contacting a landlord may tick the box to agree to receive text messages about that request and the listing, at the number they entered. The contact form, the pre-application and the application ask about text messages only; the inquiry and the tour request ask about voice and AI-assisted calls as well, so a tick there covers those too.

• Tenants: a renter who ticked the optional box on their application, at the number they entered there, keeps that permission as a tenant and receives service messages about their tenancy — rent, maintenance and access. Signing a lease is not itself agreement to be texted, and we do not treat it as one.

• Business-recorded permission: a Doughy user may text a contact who gave that user permission in person, by phone or in writing. Before any automated or AI-sent message goes to that contact, the user records that permission in the app — who gave it, when, and in which form. This is also how a tenant is covered — no lease carries an SMS consent line, and signing one is not treated as agreement to be texted. No automated message is sent to a number without a recorded permission, or where the permission has been withdrawn, has expired, or the person has opted out. The first automated message identifies the business and includes “Reply STOP to opt out, HELP for help”, and the opt-out line is repeated at least once a month after that.

Message Types and Frequency

Messages may include service notifications, AI-generated briefings, draft reply suggestions, call summaries, follow-up reminders, property management updates, maintenance coordination, and responses to your inquiries. Message frequency varies based on your account activity and settings.

Opting Out and Support

Reply STOP to cancel. Reply HELP for help.

You may also contact us at hello@doughy.app or (703) 679-8951 for SMS support.

Costs and Carrier Support

Message and data rates may apply (Msg & data rates may apply). Not all carriers are supported. Carriers are not liable for delayed or undelivered messages.

SMS consent is not a condition of purchase or use of any of our services.

5. AI-Powered Features

Our services use artificial intelligence to provide features such as call transcription, deal analysis, briefings, and draft message generation. You acknowledge and agree that:

• AI outputs are suggestions and should not be relied upon as professional legal, financial, or investment advice.

• You are responsible for reviewing all AI-generated content before acting on it or approving it for delivery.

• Outbound messages (SMS, email, calls), public listings, actions that spend money, and actions that cannot be reversed are held for your approval before they are carried out. This applies to every account and is not a setting you can turn off. The one exception is set out in the Privacy Policy: a 30-day permission you can grant for replies to rental inquiries, covering nothing else and lapsing unless renewed.

• You accept responsibility for actions you approve, and for content you approve for delivery. You can stop all agent activity at any time using the kill switch in Settings, and you can cap what your agents may cost you with a daily spend limit and a daily call limit.

• We do not guarantee the accuracy, completeness, or suitability of AI-generated content.

6. Acceptable Use

You agree not to use our services to:

• Send unsolicited bulk messages (spam) via SMS or any other channel.

• Misuse AI features to generate misleading, harmful, or fraudulent content.

• Violate the Telephone Consumer Protection Act (TCPA) or any other applicable communications law.

• Attempt to gain unauthorized access to our systems or other users' data.

• Violate any applicable federal, state, or local laws or regulations.

• Interfere with or disrupt the operation of our services.

7. User Content

You retain ownership of all content you submit to our services, including property data, contacts, notes, and communications. By submitting content, you grant Secondly Homes LLC a non-exclusive, worldwide, royalty-free license to use, store, process, and display that content as necessary to provide our services.

You are responsible for the accuracy of the information you provide. You are also responsible for having appropriate consent from the contacts, leads, and other individuals whose information you store in our platform.

8. Call Recording

Doughy provides call recording and transcription features. You are solely responsible for complying with applicable federal, state, and local laws regarding call recording, including but not limited to obtaining consent from all parties to a call where required.

Doughy provides disclosure features to assist you with consent compliance, but you are responsible for ensuring that your use of call recording is lawful in your jurisdiction.

9. Intellectual Property

All content, features, functionality, software, and design of our services are owned by Secondly Homes LLC and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of our services without express written consent.

10. Disclaimer of Warranties

Our services are provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not warrant that our services will be uninterrupted, secure, or error-free.

We do not guarantee the accuracy of AI-generated content, including call transcriptions, briefings, deal analysis, or draft messages. Our services do not constitute professional legal, financial, or investment advice.

11. Limitation of Liability

To the maximum extent permitted by law, Secondly Homes LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to damages arising from AI-generated suggestions, missed communications, or service interruptions.

Our total liability for any claims arising from your use of our services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Secondly Homes LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:

• Your misuse of SMS features in violation of TCPA or other applicable laws.

• Your failure to comply with call recording consent laws applicable to your jurisdiction.

• Actions you take in reliance on AI-generated content without appropriate professional verification.

• Your violation of these Terms of Service.

13. Governing Law & Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.

Any dispute arising from or relating to these Terms or our services shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules. The arbitration shall be conducted in Virginia. The arbitrator's award shall be final and binding.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

If you are accessing our services from outside the United States, you agree that these Terms are governed by the laws of the Commonwealth of Virginia and that any disputes will be resolved in accordance with this section. By using our services, you consent to the transfer of your data to the United States, where our servers and operations are located.

14. Account Termination

You may close your account at any time by emailing hello@doughy.app, or by requesting deletion from your account settings. A person handles every request. When your account is closed:

• Your access to the platform ends when the request is processed. If you are on a paid plan, access continues to the end of the period you have already paid for.

• Your data is retained for 30 days after your account is closed, and then deleted from the service in accordance with our Privacy Policy. Encrypted backups made before then are kept separately and are not part of the live service.

• Except where the law requires otherwise, payments are non-refundable. If you cancel, fees for the period you have already paid for are not refunded.

• Included AI usage and included calling minutes reset at the start of each billing cycle. Unused amounts do not carry over.

• Calling minutes bought as a top-up are separate from your plan's included minutes. They do not expire at the end of the month. They expire 12 months after purchase, are non-refundable, have no cash value, cannot be transferred, and end if the account is closed.

We reserve the right to suspend or terminate your account immediately if you violate these Terms of Service, engage in fraudulent activity, or use the platform in a manner that harms other users or our systems.

15. DMCA & Copyright Policy

We respect intellectual property rights and expect our users to do the same. If you believe that content available through our services infringes your copyright, you may submit a DMCA takedown notice to our designated agent:

Secondly Homes, LLC d/b/a Secondly

Attn: DMCA Agent

8401 Mayland Dr #5052

Richmond, VA 23294, USA

Email: hello@doughy.app

Your notice must include:

• A description of the copyrighted work you claim has been infringed.

• A description of the material you claim is infringing, with enough detail to locate it on our platform.

• Your contact information (name, address, phone number, and email).

• A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law.

• A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf.

• Your physical or electronic signature.

We will respond to valid DMCA notices promptly and may remove or disable access to the allegedly infringing content. Repeat infringers may have their accounts terminated.

16. Force Majeure

Secondly Homes LLC shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, government actions, war, terrorism, labor disputes, power failures, internet or telecommunications outages, cyberattacks, or failures of third-party service providers (including AI model providers, cloud infrastructure, and communication platforms).

During any such event, our obligations under these Terms will be suspended for the duration of the event. We will make reasonable efforts to resume normal operations as soon as practicable.

17. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes by email or through in-app notification. Your continued use of our services after changes are posted constitutes your acceptance of the updated terms.

18. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

19. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

Secondly Homes, LLC d/b/a Secondly

8401 Mayland Dr #5052

Richmond, VA 23294, USA

Email: hello@doughy.app

Phone: (703) 679-8951