SMS Consent & Compliance Flow

Every way consent is given

1. Public web form, no account needed. At rent.doughy.app/contact. Below the phone field is an optional unticked checkbox carrying the sentence shown above. Its links go to the privacy policy and SMS terms below; the form submits either way.
2. The same checkbox on our other forms. Unticked and optional, on each listing's “Ask a question” and “Request a tour” forms and on our pre-application and application forms. Same sentence; only the act it names changes, to “this tour request” or “this application”. The two listing forms and the application form carry a SECOND, separate, unticked box for phone calls, with its own sentence and its own recorded consent — no texting box anywhere asks about calls. The table above shows each one exactly.
3. Conversational. Where a person texts or calls one of our numbers first, we reply in that same thread. The first reply identifies the business as “Doughy by Secondly Homes” and carries “Reply STOP to opt out”. Consent here is the recipient's own inbound message; we send no automated or promotional message on this basis.
4. Business-recorded permission. A Doughy user may text a contact who gave that user permission in person, by phone or in writing. Before any automated or AI-composed message is sent to that contact, the user records the permission in the product: who gave it, when and in which form. This is also how a tenant is covered: there is no SMS consent line in any of our leases, and signing one is not treated as agreement to be texted.
5. Vendor / contractor dispatch. Where a property owner using Doughy dispatches a maintenance job to a contractor they have engaged, we text that contractor the job details at the number the owner holds for them, on the owner's instruction, so the contractor can confirm availability. These are transactional messages within an existing business relationship between the owner and the contractor, sent only when a job is dispatched.

These rules apply to all five methods above. No automated or AI-composed message is sent to a number without a recorded consent, or where consent has been withdrawn or has expired, or where the person has opted out. The one exception is a message a Doughy user writes and sends themselves, one to one, to a contact they already deal with — the same thing they could type from their own phone, and the platform records it as such. A withdrawal or an opt-out stops those too, immediately and permanently for that number. Message frequency varies with account activity. Message and data rates may apply. Help: hello@doughy.app or (703) 679-8951. No marketing or promotional messages are sent under this campaign.