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People & Communication

Calls & Coaching

Making and taking calls through Doughy is coming soon. The Calls page already keeps a record of the calls in your account, and the Call Analyst, also coming soon, will help you get more from each conversation.

Call History

The Calls page lists each call with:

•Contact — who you spoke with, matched from your contacts
•Direction — inbound or outbound
•Length — how long the call lasted
•Outcome — how the call ended
•Summary — a short preview, when the call has one

Open a call to see the full record.

Call Details

For each call, Doughy shows:

•Recording — a link to the recording, when the call was recorded
•Summary — a brief overview of the conversation
•Transcript — the conversation line by line, with who said what clearly labeled

Live Coaching — Coming Soon

During a coached call, the Call Analyst will show suggestions on screen as the conversation goes, and the call's summary will list the suggestions it made.

Coaching will never be sent to the person you called.

Practice Calls — Coming Soon

A practice mode is on the way: choose a scenario (cold call, follow-up, negotiation), the AI plays the other party, and you practice without a real prospect on the line. Practice sessions will count as AI usage rather than calling minutes.

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