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People & Communication

Your Doughy Number

A Doughy number is a business phone number for your workspace. Calls and texts to it land on the contact's record, beside their lease, their payments and their maintenance history, so what you agreed with a tenant stops living only on your personal phone.

You do not need one. Email, the tenant portal and Doe all work with no number at all.

Getting a number

Numbers are not available to request yet. The Settings → Phone number page shows the two kinds you will be able to choose, and says so while they are not on sale:

•Toll-free (the default): an 800-style business line. It will ask nothing of you: no address, no tax details, no code to answer.
•Local number: an area code your tenants recognize, listed as a paid upgrade. It takes longer, and it asks for your name, your address and a personal mobile. The phone registry texts that mobile a one-time code to answer within 24 hours, and a mobile can be used for only three of these registrations, ever, across every service.

Once you have one

Every new business number has to be approved by the phone carriers before it can send texts. The Phone number page always says where yours is, and how long it has been waiting:

| What the page says | What it means |

| --- | --- |

| Your number is on its way | We have your request. There is nothing for you to do. |

| The carriers are reviewing your number | It is in the carriers' queue, and nobody can speed it up. |

| This is waiting on you | A local number needs the code that was texted to your mobile. Each code lasts 24 hours, and the registration expires 30 days after it started. |

| Your number is live | Calls and texts to it land on your contacts' records. |

| The carriers turned this registration down | The reason they gave is shown, with what you can do next. |

What works today

•Incoming calls and texts to a live number land on the contact's record.
•Sending texts from your number is not live yet. It waits on carrier approval, and the Phone number page says so while it is off. To reach a tenant today, use email or the tenant portal.