Help & Support
We're here to help you get the most out of Doughy.
Contact Us
When contacting support, include:
In-App Help
Ask Doughy
Use the search on the documentation page, or type a question into the Search or ask Doe box at the top of the app (Ctrl+K, or Cmd+K on a Mac). Your AI team can answer many questions about how to use the platform.
Documentation
You're reading it! Use the sidebar to navigate between topics. The documentation covers:
Frequently Asked Questions
Getting Started
Q: How long does setup take?
A: Most users are up and running in under 10 minutes. The Quick Start Guide walks you through the essentials.
Q: Can I try Doughy before committing?
A: Doughy is in early access through a waitlist. Join the waitlist on doughy.app and we will bring you on in batches.
Q: Do I need technical knowledge?
A: No. Doughy is designed for real estate professionals, not developers. Everything works through the interface, or by asking Doe in your own words.
AI Agents
Q: How do I know which agent is handling my request?
A: Today one AI assistant, Doe, takes every request, so you never need to direct one anywhere. Specialist agents are coming soon.
Q: Can I talk to a specific agent directly?
A: Not yet. Ask Doe in your own words (e.g., "offer a showing for tomorrow"). Addressing a specialist by name is coming soon, along with the specialists.
Q: What if an agent makes a mistake?
A: That's what the approvals queue is for — anything headed outside your workspace waits there, so you review and correct agent work before it goes out. Everything an agent does is recorded in the Activity Log, so there's always a trail to check. If something slipped through, email hello@doughy.app and we will help put it right.
Billing
Q: What happens when I use up my AI usage?
A: Agents pause. No surprise charges. Your usage starts fresh at the start of the next month.
Q: Is there a contract?
A: Pricing isn’t published yet — Doughy is in early access.
Privacy and Security
Q: Is my data shared with other users?
A: Never. Your workspace is completely isolated.
Q: Do you use my data to train AI?
A: No. Your data is processed to provide responses but is never used for model training.
Q: Can I export my data?
A: Yes. Email hello@doughy.app and we'll prepare a complete copy of everything we hold. Downloading your contacts, properties and maintenance records as CSV yourself is coming soon.
Troubleshooting
Common Issues
The workspace won't load:
Agent not responding:
Messages not sending:
Integration disconnected:
Still Need Help?
If you can't find the answer here, email us at hello@doughy.app with as much detail as you can.