Help & Support
We're here to help you get the most out of Doughy.
Contact Us
When contacting support, include:
In-App Help
Ask Doughy
Use the search icon on the documentation screen or say "Help me with..." via voice command. Your AI team can answer many questions about how to use the platform.
Documentation
You're reading it! Use the sidebar to navigate between topics. The documentation covers:
Frequently Asked Questions
Getting Started
Q: How long does setup take?
A: Most users are up and running in under 10 minutes. The Quick Start Guide walks you through the essentials.
Q: Can I try Doughy before committing?
A: Yes. Contact us at hello@doughy.app to ask about trial options.
Q: Do I need technical knowledge?
A: No. Doughy is designed for real estate professionals, not developers. Everything works through the app interface and voice commands.
AI Agents
Q: How do I know which agent is handling my request?
A: Every draft and every item in your approvals queue is tagged with the agent that created it. You don't need to direct requests to specific agents — the system routes automatically.
Q: Can I talk to a specific agent directly?
A: Yes. In the Command screen, you can address a specific agent by name (e.g., "Leasing Agent, schedule a showing for tomorrow"). But in most cases, just describing what you need is sufficient.
Q: What if an agent makes a mistake?
A: That's what the approvals queue is for — anything headed outside your workspace waits there, so you review and correct agent work before it goes out. Everything an agent does is recorded in the Audit Log, so there's always a trail to check — and support can help put right anything that slipped through.
Billing
Q: What happens when I run out of Ops Credits?
A: Agents pause. No surprise charges. You can top up or wait for the next billing cycle.
Q: Can I switch plans mid-cycle?
A: Yes. Upgrades take effect immediately (prorated). Downgrades take effect at the start of the next cycle.
Q: Is there a contract?
A: No long-term contracts. All plans are month-to-month and can be cancelled anytime.
Privacy and Security
Q: Is my data shared with other users?
A: Never. Your workspace is completely isolated.
Q: Do you use my data to train AI?
A: No. Your data is processed to provide responses but is never used for model training.
Q: Can I export my data?
A: Yes. Go to Operations > Export to download your contacts, properties and maintenance records as CSV files. If you need a complete copy of everything we hold, contact us and we'll prepare one for you.
Troubleshooting
Common Issues
App won't load:
Agent not responding:
Messages not sending:
Integration disconnected:
Still Need Help?
If you can't find the answer here, email us at hello@doughy.app. Include as much detail as possible and we'll get back to you within 24 hours.