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People & Communication

Messaging

Doughy's messaging system brings all your text-based communication into one place.

Unified Inbox

The inbox shows conversations across all channels:

•Email — mail you forward to your Doughy address arrives in the contact's thread
•SMS — texts to your Doughy number; sending texts is coming soon

Each conversation is threaded by contact, so you see the full history regardless of which channel was used.

Conversation Threads

Select any conversation to see:

•Full message history — every message in chronological order
•Channel indicators — icons showing whether each message was SMS or email
•AI drafts — messages your agents have prepared (marked with a badge)
•Delivery status — whether each message was sent or failed

Composing Messages

The composer supports:

•Direct messages — type a message and send to one contact
•Templates — select from saved templates and customize before sending
•AI assistance — select the AI button to have an agent draft a message based on context
•Undo — a few seconds to take a send back before it goes

Broadcasts — Coming Soon

Sending the same message to a group of contacts, picked by tag or status, is coming soon. Broadcasts will respect opt-out preferences: contacts who have unsubscribed will be left out automatically, and consent is already tracked per contact.

Agent Messages

Your assistant drafts replies right in the thread, and email sends on your OK. When a message goes out on your behalf:

•They're labeled "Doe (AI)" in the thread
•The full text is logged in your conversation history
•Responses from contacts flow into the same thread

A drafted reply to an inquiry waits in the conversation with Send by email, Copy reply and Dismiss. A draft in the message box can be accepted, discarded, or tried again shorter, warmer or more formal.

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